As a consultant, I know undoubtedly that executive leadership has the most thorough understanding of a business and its operations as a whole; therefore, it is most appropriate to organize digital transformations and process improvement iterations with executive leadership taking an active role from start to finish. But this is easier said than done, because Technical Teams speak an entirely different language than executive types. Technologies and their interdependencies are just as complex as business operations and in-depth knowledge of business tech is critical to the success of the digital transformation project as a whole. With communication being the key to success in all things, it is critical for executive leadership to be able to articulate their business requirements to the Technical Team, equally as much as it is for the Technical Team to communicate limitations, realistic expectations, as well as recommend the optimal path forward to executive leadership.
So how do we bridge the gap between the C-Suite and technical teams?
First and foremost, all technical jargon needs to be left at the door. It takes a bit more time to articulate tech jargon into actionable information, but the results speak for themselves. More communication is not necessarily better, but clear and quality communication that is tailored to the understanding level of the individual or group being communicated has become the standard for successful digital transformations. As a consultant, this is how I make my living.
Project goals should be communicated and understood by everyone on the project team. I recommend technical teams to communicate visually with executives. Infographics that use KPIs to highlight performance of a specific use case/feature, one should present infographics that present complex information in a simple and visually appealing manner. Executives love dashboards! Dashboards should be interactive and customizable to the information needs of the stakeholder.
In today’s complex business landscape, effective communication is critical. As a consultant, I’ve honed my ability to break down abstract concepts into digestible language that resonates with executives and technical teams alike. If you know anything about digital transformation, you know that oneness in thought from the onset of a project is necessary. Because I am fluent in both Suite talk, and Tech talk, I am able to facilitate progress from the beginning of a DX project instead of six or seven
Are you ready to make real progress? Let’s connect!